SHIPPING POLICY

At SAS Interiors, the procurement, delivery, and installation of all materials are managed by our team as part of our full-service interior design offering. This policy outlines how we handle material logistics, delivery timelines, and installation scheduling to ensure your project runs smoothly from start to finish.

All project materials are sourced and delivered by SAS Interiors as part of the agreed scope of work. Clients are not required to source or procure materials independently unless this has been specifically agreed in the project contract.

Materials may be sourced locally within Saudi Arabia or imported from international suppliers depending on the design specification. Delivery timelines are dependent on material availability, import clearance requirements, and project complexity — all of which will be communicated to you at the outset of the project.

Upon project confirmation, our team provides a detailed project timeline covering all phases — including material arrival dates and scheduled installation windows. This timeline will be shared with you before work begins.

Timelines are estimates based on supplier lead times, import schedules, and site conditions at the time of planning. SAS Interiors will notify you promptly of any changes to the schedule and will work to minimize any impact on your project delivery date.

Typical timelines by project type:

• Signature TV Wall or Accent Wall: 2 to 4 weeks
• Single Room Transformation: 4 to 8 weeks
• Full Residential or Commercial Project: 6 to 16 weeks

Clients are responsible for ensuring that the project site is accessible, cleared, and ready for installation on the agreed installation dates. This includes ensuring that the space is free of existing furniture, fixtures, or obstructions that would prevent our team from working safely and efficiently.

Delays caused by an inaccessible or unprepared site may result in rescheduling, and any additional costs incurred from rescheduling may be charged to the client. Please inform us as early as possible if there are any anticipated access issues.

For certain specialist materials — such as custom stone, imported wallcoverings, or bespoke furniture — items may be delivered directly by third-party suppliers to the project site or to our workshop. In all such cases, SAS Interiors will coordinate these deliveries and conduct quality control checks upon receipt.

Our team remains your single point of contact throughout the process. You will not be required to manage or coordinate directly with any supplier.

In the unlikely event that materials arrive damaged, defective, or do not match the agreed specification, SAS Interiors will arrange for replacement items at no additional cost to the client.

Clients or site representatives must report any visible damage within 48 hours of delivery to our project team. Late reports may impact our ability to raise a claim with the supplier and therefore affect the replacement timeline.

SAS Interiors will not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Customs clearance delays or import restrictions
• Supplier disruptions, production delays, or stock shortages
• Natural events, extreme weather conditions, or public health emergencies
• Government directives, regulatory changes, or public holidays

In all such cases, we will notify you as quickly as possible and provide a revised timeline. We are committed to minimizing disruption to your project and maintaining open communication throughout.

SAS Interiors provides services across the Kingdom of Saudi Arabia. Our primary service cities include Riyadh, Jeddah, Dammam, Al Khobar, Makkah, and Madinah.

For projects located outside our primary service areas, logistics and delivery costs will be assessed individually and included in your project quote. We encourage you to contact us regardless of your location — we are committed to serving clients across the Kingdom.