RETURNS & TERMS

At SAS Interiors, we are committed to delivering exceptional bespoke interior design services across the Kingdom of Saudi Arabia. Every project we undertake is customized to your vision, space, and lifestyle — which is why our returns and terms policy is designed around the unique nature of bespoke design work. Please read this policy carefully before engaging our services.

All SAS Interiors projects require a non-refundable deposit of between 30% and 50% of the total agreed project value to confirm your booking and initiate the design process. The deposit amount will be specified in your project agreement prior to signing.

The deposit covers the initial design consultation, concept development, 3D visualizations, and material sourcing. It also secures your position in our project schedule. Once received, our design team will begin work on your bespoke concept.

We understand that circumstances can change. Our cancellation terms are structured as follows:

• Cancellation before the design phase begins: A processing fee of 20% of the deposit will be retained; the remainder will be credited toward a future SAS Interiors project within 12 months.
• Cancellation during the design phase: The full deposit amount is forfeited, as design resources, consultations, and concept work will have already been committed.
• Cancellation during execution or installation: All costs incurred to the date of cancellation — including materials procured, labor completed, and third-party services engaged — will be deducted from payments received. Any remaining balance will be refunded within 14 business days.

All cancellation requests must be submitted in writing to our team and acknowledged by an SAS Interiors representative to be effective.

Modifications to the agreed project scope are welcomed, provided they are requested before the relevant phase of work has commenced. Once design concepts have been approved, changes may require a revised scope assessment.

Additional costs arising from changes in design direction, material substitutions, or an expanded project scope will be quoted separately. Work on the modified scope will not begin until the revised quote has been approved by the client in writing and any additional deposit required has been received.

As all materials are sourced specifically for each bespoke project — often custom-ordered, imported, or handcrafted — returns are not accepted once procurement has commenced.

In the event that a material arrives defective, damaged in transit, or does not match the agreed specification, SAS Interiors will arrange for a replacement at no additional cost to the client. Clients must report any such issues within 48 hours of installation or material delivery.

Upon completion of your project, our team will conduct a comprehensive walkthrough with you to review all work carried out. Any items identified during this walkthrough for correction or refinement will be documented and addressed within an agreed timeframe at no additional charge.

Final payment is due upon completion and handover. A quality assurance warranty covers all SAS Interiors installations, the terms of which are detailed in your project agreement. Client satisfaction is our priority, and we remain available for post-project support throughout the warranty period.

These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.

For any questions regarding this policy, please contact our team at info@sasinteriors.com.